SECTION 1 — REFUND ELIGIBILITY
1.1 Participant-Initiated Refunds
Refunds may be issued only when:
- The request is made within 48 hours of registration, AND
- The Event is still more than 15 days away, AND
- Proof of payment is provided, AND
- Participant agrees to applicable cancellation charges.
1.2 Organizer-Initiated Refunds
Refunds may be issued if:
- The Event is fully cancelled → Full refund (minus gateway charges)
- The Event is rescheduled → Participant may attend new date or request a refund
SECTION 2 — NON-REFUNDABLE CONDITIONS
Refunds will NOT be issued if:
- Participant changes their mind
- Participant fails to attend
- Deadlines or reporting times are missed
- Team is disqualified
- Travel or accommodation issues occur
- Participant withdraws for personal reasons
- Equipment is damaged or malfunctioning
- Event expenses (venue, logistics, safety) have already been allocated
SECTION 3 — PARTIAL REFUNDS (SPECIAL CASES)
Partial refunds MAY be considered when:
- A documented medical emergency occurs
- A natural disaster affects attendance
- A duplicate transaction occurs
Documentary proof is required.
SECTION 4 — PAYMENT GATEWAY FEES
- Payment gateway charges are non-refundable.
- Approved refunds will be processed within 10–15 working days.
SECTION 5 — CONTACT FOR REFUND SUPPORT
All refund requests must be emailed to:
Please include:
- Registered name
- Transaction ID
- Team name
- Reason for refund
- Payment proof